For help with an order please contact me at nanditapalart@gmail.com

We ship to 34 countries worldwide with support for multiple currencies and local payment methods. Shipping to most countries in North America and Western Europe is in the range of $10 - $20 (depending on the country and the rate of shipping charged by the courier) USD with full tracking and insurance.

You can find the dropdown menu to change your location and currency by scrolling down to the bottom of the page.

That depends on your location! We ship everything from Mumbai, India, and naturally the farther away from us you are, the longer it will take for your package to find its way to you.

DHL, FedEx and DTDC is fast at 3-10 business days wherever you are, but Standard Letter & TRACKED Parcel shipping are carried as regular mail by the postal service and as such may take several weeks.

Indian orders usually take around 1-3 business days to arrive and everywhere else anything between 2 and 12 weeks. Please do not enquire after lost packages before at least 30 business days have passed, as delays in the postal system are common and out of our control.

If you need your order by a specific date, e.g. for a birthday present, please consider opting for DHL Express, as exact transit times are impossible to predict when using the postal service.

Check your spam folder! Shop will send you automated order and shipping confirmations, but in some cases many email clients flag messages from Shopify as spam (most notably Gmail).

If you think you might have made a typo on your email address, contact us and we'll update your information manually.

Contact us via email at nanditapalart@gmail.com or use the contact form on website.

If it hasn't been shipped yet, contact us and we'll refund you in full. Refunds can only be issued on the same card or PayPal account that was used when making the order. If your order has already been shipped, you'll need to ship it back to us at your own expense and we'll refund you once we receive it and confirm the items haven't been used or damaged. Please always contact us first before returning an item.

If you chose DHL or a TRACKED Parcel as your shipping method, your tracking number is on the shipping confirmation email we sent you (check your spam folder if you haven't received it).

If you chose Standard Indian Post shipping, I will send you the tracking id as soon as I receive it. 

We will never call you, but courier service needs to be able to contact you to schedule delivery and the postal service might need to let you know the package is ready to be picked up. If the recipient cannot be reached, the package will be returned to us.

If you order a gift directly to someone else's address, please provide their phone number instead. This is especially important if the recipient is in a different country!

Orders shipped outside the India may be subject to import tax, as is the case for most international trade. The tax and other fees are determined by the destination country's customs officials as well as the mail carrier. These fees are not a basis for a refund on our end, as they aren't something we are able to control or reliably predict. By making an order you acknowledge the possibility of additional fees upon import.

Please note that DHL's service fees for customs clearance vary wildly, and in some cases may surpass the value of the order. Some of these fees can be avoided by handling customs clearance yourself, if that is possible in your country – contact your local DHL representative or customs office if you're unsure.

Feel free to contact us with any questions or if you need any specific information to complete the customs clearance process. We're not experts on every country's import requirements but we'll do our best to help. Please note that all items will be valued at their retail price on the customs documents, without exception.

Please refer to the Refund Policy.

Email nanditapalart@gmail.com and we will do our best to help!